Frequently Asked Questions
Everything you need to know about shopping with Velvour Shop.
What are your standard shipping times?
We typically process orders within 1-2 business days. Standard shipping usually takes 5-7 business days, while expedited options are available at checkout.
What is your return policy?
We offer a 30-day return window for most items in their original, unused condition. Please contact our support team to initiate a return and receive a prepaid shipping label.
How can I track my order?
Once your order ships, you will receive an email containing a tracking number and a link to monitor your package's progress in real-time.
Which payment methods do you accept?
Velvour Shop accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary based on the destination and are calculated at checkout.
Are your products covered by a warranty?
Many of our products come with a manufacturer's warranty. Please check the specific product description page or contact us for details regarding individual item coverage.